Booking and cancellation terms
These are the terms for bookings with Handled Services Ltd (company number 17536956). They are written in plain English. If anything is unclear, email handledservicesltd@gmail.com before you book.
Price
The price you see when you book is the price you pay for the hours you chose. If a job needs more time on the day, we ask you first. We never add hours without your agreement.
How you pay
- When you book, you add a card on Stripe's secure page. We take nothing at that point, and we never see or store your full card number.
- About 5 days before your clean, we place a hold on your card for the price. A hold reserves the money. It is not taken, and your bank may show it as pending.
- We take the payment once your clean is done and we have confirmed it. If we cancel, or you cancel in good time, the hold is released.
- For regular cleans, we take payment from your saved card after each clean.
Changing or cancelling
- Free if you cancel or move your clean at least 24 hours before it starts.
- Less than 24 hours before: we may charge 50% of the booked price. This covers the cleaner's time that we can no longer fill. We confirm any fee with you.
- If our cleaner arrives and cannot get in and we cannot reach you, we may charge the full price for that visit.
- If we cancel or cannot send anyone, you pay nothing.
Your 14-day right to cancel
If you book online, you have 14 days from the day you book to change your mind and cancel, whatever the date of your clean. During those 14 days we do not charge a late cancellation fee. If you asked us to clean within those 14 days and cancel part way through, you only pay for what we have already done. This right is set by law and these terms do not remove it.
If something is not right
Tell us within 48 hours and we will put it right. If we cannot, we will refund the part of the price that is fair.
Who does the work
Your booking is with Handled Services Ltd. We choose and send a checked professional to do the clean.